Privacy Policy

Triangle Tracking, LLC ("Triangle Tracking", "we", "us") provides GPS trackers and the software used to view them. This policy explains what information we collect, why we collect it, who can see it, how long we keep it, and how you can have it deleted.

What This Policy Covers

• This website, www.triangletracking.com
• The Triangle Tracking web platform, where you sign in to view your trackers
• The Triangle Tracking apps for Android and iPhone
• The GPS trackers we supply

Information We Collect

• Account information: your name, email address and sign-in details. Sign-in is handled by Google Firebase Authentication. If you sign in with Google or Apple, we receive your name and email address from them. We never see or store your password.
• Tracker data: the location of each tracker on your account (its GPS position, or an approximate position from nearby cell towers when GPS is unavailable), with its speed, direction and time, plus battery level, signal strength, alarms, and the tracker's device and SIM card identifiers.
• Your settings: perimeters (geofences) you draw, report intervals and other commands you send to a tracker, tracker names, and display preferences.
• Alert phone numbers: phone numbers you give us to receive text-message alerts.
• Business information: details you give us when you become a customer, such as your company name, billing details and private investigator license information.
• Website forms: the name, email address, phone number, company and message you enter in the contact form.
• Technical information: IP address, browser or device type, and server logs, used to keep the service secure and working.

The mobile apps do not collect your phone's location. If you use "Show my location" in the web platform, your browser shows your position on the map on your own device; it is not sent to us. This website does not use advertising or analytics cookies.

How We Use Information

• To show your trackers' positions, history and reports to you and to the people you choose to share them with
• To send the alerts you set up, such as when a tracker leaves a perimeter
• To deliver commands to your trackers
• To answer the messages you send us
• To provide support, keep the service secure, and fix problems
• To bill for our services

Who Can See Your Information

• You, for the trackers on your account.
• People you share a tracker with. You decide who they are and can remove them at any time.
• Authorized Triangle Tracking staff, only to provide support and keep the service running.
• Authorities, only when the law requires it, such as a valid court order or subpoena.

Service Providers

We use trusted companies to run parts of the service, such as sign-in, maps and street addresses, the cellular network our trackers use, text-message alerts, and secure hosting. They process information only on our behalf and only to provide their service to us.

How Long We Keep Information

• Account information is kept while your account is active.
• Location history is kept while your account is active, so you can run reports on past trips. It is deleted when you ask us to delete it or when your account is closed.
• Billing records are kept as long as tax and accounting laws require.
• Website form messages are kept as long as needed to answer you and follow up.

Security

Information is encrypted in transit between your device, our servers and our trackers' network, and access is limited to authorized staff.

Your Choices

You can ask us for a copy of your information, ask us to correct it, or ask us to delete it, by emailing support@triangletracking.com.

Children

Our services are for adults. We do not knowingly collect information from anyone under 18.

Tracking Responsibly

You are responsible for using our trackers in line with the laws where you operate, including any rules about consent to be tracked.

Changes to This Policy

If we change this policy, we will post the new version on this page with a new "Last Updated" date.