Terms of Service

1.1 We sell only to businesses: licensed private investigators in the United States. We don't sell to consumers.

1.2 At checkout you give your business name, your license number and your licensing state. We check them before we ship. If we can't verify the license, we cancel the order and refund it in full.

1.3 We may refuse or cancel any order before it ships. If we do, we refund it in full.

1.4 The person who orders confirms that they may act for the business, and that the business accepts these Terms.

2.1 The tracker. The Vertex Focus is $125 per tracker, paid once. Once it is paid for, the tracker is yours. We don't rent or lease trackers.

2.2 The service plan. The service plan is $29.99 per tracker per month. It includes the tracker's cellular service, the tracking platform, the phone apps and text-message alerts. Each tracker needs its own plan, and a tracker reports only while its plan is active.

2.3 Prices, tax and payment. Prices are in US dollars. Sales tax is added at checkout where it applies. You pay by card through our payment processor; we never see or store your full card number.

3.1 Your service plan starts on the day you order and renews automatically every month until you cancel. Each month we charge the card you gave at checkout $29.99 per tracker, plus sales tax where it applies, without asking you again.

3.2 At checkout you agree to these Terms, including automatic monthly renewal. Your receipt and invoices come from our payment processor by email.

3.3 How to cancel. You can cancel the plan for any tracker at any time. Until an online billing page is available, email support@triangletracking.com or use the support form, from the email address on your account, and say which trackers to cancel. We confirm the cancellation by email.

3.4 Cancelling takes effect at the end of the month you've paid for. The tracker reports until then, and then it stops reporting. We don't refund or credit partial months.

3.5 The tracker stays yours after you cancel, and you can start a new plan for it later. What happens to your account and location history is set out in the Privacy Policy.

3.6 Price changes. We may change the monthly price. We tell you by email at least 30 days before a new price applies to your plan, so you can cancel before it does.

4.1 If a monthly payment fails, our payment processor retries the card over the following days and emails you a reminder. Update your card when you get one.

4.2 If the payment still fails after the retries, the plan ends and we switch off the tracker's service. The tracker stops reporting. Amounts already due remain due.

5.1 We ship within the United States only, by UPS at a flat rate per order for any number of trackers. You can also pick up your order at our Raleigh office at no charge. The rate is shown on the Shipping page and at checkout.

5.2 Orders ship within one business day of your license check. Delivery dates given by the carrier are estimates.

5.3 The risk of loss or damage passes to you when the parcel is delivered to your shipping address, or when you collect your order at our office. Tell us promptly if a parcel doesn't arrive or arrives damaged.

6.1 You alone are responsible for having the legal right to place a tracker, and to track the vehicle or item it is on. Laws differ by state.

6.2 Some states give licensed investigators an exemption, often with conditions. Some prohibit placing a tracker on a vehicle without the owner's consent, with narrow or no exceptions for investigators. Know your state's law before you place a tracker. Our answers about lawful use give examples; they are not legal advice.

6.3 By ordering, you confirm that you're a licensed investigator and that you'll only place a tracker where you have the legal right to. You keep the licenses and permits your work requires.

6.4 We make no representation that using a tracker is lawful in any particular place or for any particular purpose.

7.1 You may not use a tracker or the service to stalk, harass, threaten or intimidate anyone, to track a person or a vehicle without the legal right to, or for any other unlawful purpose.

7.2 You may not resell the service, share your account outside your business, attempt to reach other customers' accounts or data, or interfere with the platform or the apps.

7.3 If we reasonably believe that a tracker or the service is being misused, we may suspend or end the service for that tracker and close your account, with or without notice. We don't refund fees when we do so for misuse.

7.4 We may cooperate with law enforcement and respond to lawful requests, such as subpoenas and court orders, which may include account and tracker data.

8.1 We set up your account on the tracking platform with the email address you give at checkout, and assign your trackers to it. You set your own password.

8.2 Keep your sign-in details safe. You are responsible for what happens under your account. Tell us at once if you think someone else has your sign-in details.

8.3 You may share trackers with your team members. Who you share with, what they do with that access, and removing it when they leave are the account holder's responsibility.

8.4 We may suspend an account for non-payment (section 4) or misuse (section 7).

10.1 A tracker's positions depend on cellular coverage, GPS reception, where the tracker is placed and its battery. A tracker can't report where it has no signal, for example in some garages and remote areas.

10.2 We don't guarantee that the service will be uninterrupted or without errors, that every position is accurate, or that reports and text-message alerts arrive within any given time. Changes made by cellular networks can affect the service.

10.3 We don't guarantee that reports or data from the service will be accepted as evidence.

11.1 We don't promise returns, exchanges or refunds, except the full refund of an order we cancel or refuse under section 1.

11.2 The trackers, the service, the platform and the apps are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

12.1 In no event shall Triangle Tracking be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation loss of profits, data, use, goodwill or other intangible losses, resulting from the trackers, the service or these Terms.

12.2 To the fullest extent the law allows, our total liability for any claim about the trackers, the service or these Terms is limited to the amount you paid us in the 12 months before the claim.