Read the map: online, stopped, offline and "last updated"

Steps

1. Choose the trackers to show. On a computer, tick them in the Active Devices list. On a phone, choose them under Select Devices in the pull-up sheet.
2. Read the status. Online (green) means the tracker is connected; Offline (red) means it isn't. Reconnecting… means it has only just dropped out.
3. Read the speed. Stopped means the vehicle isn't moving; otherwise you see its speed, for example 31 mph.
4. Read Last update: how long the tracker has been at the position shown. While the vehicle moves it stays low; once it parks, it counts how long it has been parked.
5. Click the tracker's marker for its details. Recorded is the date and time of the latest position. Click the marker again for the street address.
6. If a tracker is offline, its card says why, for example Connected, but has not reported in time or Not connected to the tracking server.

Good to know

• The tracker sends no positions while it's still. An Online tracker with a long Last update is a parked vehicle, not a lost signal.
• The card also shows Battery and Signal, for example 3/4.
• Markers are green when online and red when offline, unless you pick your own color on the card.
• In the iPhone and Android apps, Last Update is a running time such as 3m 12s, and Show address in Location gives the street address.

Next guide: Play back a route

Still stuck?

Email support@triangletracking.com or use the support form. Include the tracker's name and what you see on the screen.