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Send a command and read its status

Commands change what the tracker does from wherever you are. Each one shows its status in plain words, so you know whether the tracker got it.

Steps

  1. Open the tracker's card. On a computer, click ▼ next to its name. On a phone, pull up the sheet with ▲ More and open ⚙️ Controls.
  2. Choose a command. 📍 Get Location asks for a position now, 🔄 Reboot restarts the tracker, and Set next to Report Interval: changes how often it reports.
  3. For a reboot, click Reboot in the Reboot Device box. The tracker restarts about 20 seconds after it gets the command and is offline for a short while.
  4. Watch the line under the buttons, for example Get Location: Sending…. It moves on to Sent, then to Confirmed when the tracker answers.
  5. If the tracker doesn't answer, the line says No answer and the card keeps a line such as Not confirmed: Get location. Press Try again to send it again, or ✕ to hide the line.

Good to know

  • Waiting for the device means the tracker is offline: the command is sent when it reconnects. Press Cancel if you no longer want it.
  • Get Location asks twice if it has to: No answer yet, trying once more…, then Confirmed (tried twice) or No answer (tried twice).
  • In the iPhone and Android apps, the buttons are Interval, Locate and Reboot under Commands, with the same status words.
  • You see only the commands you may send. The owner sends them all; someone the tracker is shared with sends only the ones the owner ticked.
  • Command history on the tracker's ⚙️ Settings page lists every command and its status.

Next guide: Read the map: online, stopped, offline and "last updated"

Still stuck?

Email support@triangletracking.com or use the support form. Include the tracker's name and what you see on the screen.